Manage Users (New Portal)

The Manage Users page enables you to invite new users to the portal and view, edit, delete, and export information about users in your account.

In this page:

• Role Types
• Viewing Users
• Editing User Details
• Deleting a User
• Inviting a User
• Exporting a List of Users

Role Types

Portal users who manage customer account activity are assigned one of the following roles:

• Admin: Unrestricted access (read/write) to all resources in the customer account.
• Technical: Restricted access (read/write) to the technical resources in the customer account.
• Accountant: Restricted access (read/write) to the billing resources in the customer account.
• Security Analyst: Unrestricted access (read/write) to the security features in the customer account.

For more information on each role's access and restrictions, see Roles and Responsibilities.

Note: Each account should have at least one admin user for each role. This enables you distribute portal management responsibilities across administrators.

Viewing Users

Each user account is assigned a role to allow or restrict access to various portal features. The Manage Users screen displays two types of users:

• Pending Users: Invited users who have not signed up for the portal.
• Active Users: Users who accepted the invititation and signed up for the portal.

To view a full list of Active and Pending users in your account:

1. Log in to Aerport Portal.
2. In the navigation menu, hover over Account and click Manage Users. This opens the Manage Users screen, which displays a list of Active users by default.
3. The Manage Users page provides the following columns:
   • Name
   • Email
   • Roles
   • Last Sign-in

   You can sort the list of users by any of these columns by clicking the arrows next to the column name.

4. Click the USER STATUS drop-down to select the Active Users or Pending Users table.

   Note: In the image below, names are blurred to protect private user information.

   

Editing User Details

To edit user details:

1. Ensure the USER STATUS drop-down menu is set to ACTIVE USERS.
2. Click the more icon on the user you want to edit and click Edit.
3. In the EDIT PROFILE window, modify the NAME field and check or uncheck PERMISSIONS boxes as needed.
   
4. Click YES to save your changes. A confirmation window appears.

   

Deleting a User

To delete a user:

1. Ensure the USER STATUS drop-down menu is set to ACTIVE USERS.
2. Click the more icon to the right of the user you want to delete and select Delete.
3. To confirm the deletion, click YES on the pop-up window.

   

Inviting a User

To invite users to access the portal:

1. Log in to the Aerport Portal.
2. In the navigation menu, hover over Account and click Manage Users.
3. Click INVITE USER at the top-right corner of the screen. This opens the INVITE USER pop-up.

   

4. Enter the new user's email address and check the appropriate role(s).
   
5. Click INVITE USER. This prompts AerPort to send an invitation email to the provided address.

   Note: Invitations expire after seven days.

Invited users can follow the steps in the Create User Account article to access the portal and create an account.

Resending Invitations

When an Admin invites a user to the portal, the new user has seven days to accept the invitation and create their account. If the user tries to accept the invitation after seven days, AerPort informs them the invitation has expired. Invited users must then click Request New Invitation to request a new invitiation from an Admin.

To resend an invitation:

1. Log in to the Aerport Portal.
2. In the navigation menu, hover over Account and click Manage Users.
3. From the USER STATUS drop-down, select Pending Users to view a list of invited users who have not signed up on the portal.

   Note: In the image below, names are blurred to protect private user information.

   

4. Click the more icon on the user you want to reinvite and click Resend Invite. The portal confirms the invitation has been sent.

   Note: Click Uninvite to uninvite a user.

   

Exporting a List of Users

On the Manage Users page, you can export a CSV file with the following information about users in your account:

• Name
• Email address
• Role
• User status

To export a list of users:

1. From the USER STATUS drop-down, select the users you want to export.
2. Click Export at the top-right corner of the screen.

   

3. Click OK on the Preparing export popup window. This initiates the file export.

   

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