There are multiple support options to assist you in using the Aerport portal. For example, the Aeris Support Center contains documentation to help answer any questions you have about Aerport. To access the Aeris Support Center, navigate to https://aeriscom.zendesk.com. For quick access, you can bookmark the link.
This section contains the following pages:
- Cellular Sunsets: View information on technology sunsets
- Support Ticket Management: Submit support tickets to Aeris support
- Download VPN Forms: Use VPN to securely connect your IoT servers to the Aeris core network
- Provide Feedback: Rate and submit feedback for the new portal
You can also submit support cases by emailing firstname.lastname@example.org or using the Ticket Management System.