Diagnostic Tools

The device diagnostic tools of AerPort allow you to troubleshoot and diagnose any devices that might be giving you issues:

  • Clear device registration to force a reset.
  • Find nearby devices to obtain the last known location of your device, as well as the number of devices in the same cell sector within the last 24 hours. This helps identify if the problem is network related or at the device level.
  • Send an SMS to your device and determine whether it was successfully delivered or not.
  • Ping your device to determine whether or not it is reachable over the Aeris network.
  • View recommendations to assist in troubleshooting some problems your device might be experiencing.

Read more about Device Diagnostics.

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