If a Traffic Policy is applied, devices that trigger the alert will have their services blocked as defined in the alert action.
To apply a Traffic Policy action, use the check boxes to select the services to be blocked.
- Block All: the device's registration will be blocked to prevent incoming and outgoing Packet data, SMS, and Voice services.
- Block Packet: prevents Packet data from being transmitted to and from the device.
- Block SMS: prevents SMS messages from being sent to and from the device.
- Block Voice: prevents Voice calls from being made to and from the device.
On an hourly basis, AerPort records which devices meet the threshold(s) defined in the alert, and then begins applying the traffic policy on the individual devices. An email notification is sent to all users configured to receive email notifications within 30 minutes.
Devices that trigger an alert with a traffic policy will have their services blocked individually. Summary emails to report this activity will be sent every 15 minutes until all device blocking is completed.
For devices that trigger an alert with no traffic policy, summary emails will be sent every 15 minutes until all devices have been communicated to the email recipients.
Important
- At the beginning of a new time period, blocked devices are not automatically unblocked. To unblock traffic, you need to edit the device's traffic policy from the Devices tab.
- Currently only "Block all" and "Unblock all" alert actions are available for Dual-Mode A-LH devices. Individual traffic policies such as "Block data" are not available.
- If a "Block all" traffic policy is applied to a Dual-mode A-LH device, it is still possible for MT-SMS to be delivered to the device.
For more information, see the MyAlerts Video.
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