What is the New Portal?

Aeris has added a new portal to display usage and billing information, analytic and operational reports, device and SIM information, network status, and alerts. This portal is a web page, https://ngaerport.aeris.com/, that displays features using a freshly updated paradigm with menus along the left side of the screen. New features in AerPort are being developed exclusively in the new portal because the "Classic AerPort" paradigm will be retired in the coming year.

The new Aeris portal is available to customers who have purchased an Essentials package or who have subscribed to Security or Business Performance Analytics Reports. Once it is enabled for your account, all users in your primary account will have access to it. However, if you use sub-accounts, those accounts will not automatically have access to the new portal.

Access the New Aeris Portal

When enabled for your account, open the new portal by selecting Try the New Portal from the main menu on the AerPort Dashboard.

Exit the New Portal

Until all existing functionality in AerPort is made available in the new portal, you must go back to Classic AerPort to perform some functions. Click Return to Classic AerPort to go back to the Aeris AerPort dashboard.

Aeris Portal Menu Options

After selecting Try the New Portal, the Aeris portal screen appears. Menu choices are in the left pane. The choices you see depend on which features are enabled in your connectivity subscription. The screenshot above shows the Security menu options. The screenshot below shows the Analytics and several other menu options.

  • Security: These menu items open the Aeris Intelligent Security Center, which provides a dashboard and capabilities regarding “network detection and response” to provide visibility and insights into your IoT deployment. See Aeris Intelligent Security Center for more information.
  • Analytics: These menu items open various analytical reports that help you fine-tune the performance of your IoT solution. See Business Performance Analytic Reports for more information.
  • Network Status: This menu item displays a pop-up menu with the status of network connectivity for different Aeris product offerings, such as Fusion Global, Fusion NA, and Dual-Mode A-LH. This information is the same as is provided in Classic AerPort under Network Status on the menu bar. See Connectivity Service Status Page for more information.
  • Account: This menu item will let you view Account Details.
  • <Profile>: This menu item will show your username. It will let you edit your profile information.
  • Help: These menu items provide links to the customer documentation, information about upcoming cellular product and feature deactivations, an option to submit a Zendesk support ticket, and a link to the web page where the user can download the VPN form. These menu items are the same as are provided in Classic AerPort under the ? menu.
  • Feedback: While using the functionality provided in the new portal, you can provide a rating and comments using the Feedback menu item.

  • Logout: You can end your AerPort and portal session by selecting Logout.

Have more questions? Submit a request


Please sign in to leave a comment.